Home / TERMS OF SERVICE

TERMS OF SERVICE

SHIPPING /CUSTOMS

  • Popular items are located at US stock. Shipping time 4-6 working days by USPS/US within US. Shipping time to Canada, Australia, EU – 8-12 working days. Please contact us if you are from other region before ordering. 
  • Rare and personalized items are shipped from Ukraine by DHL international (expedited shipping 4-6 business days)
  • We always provide tracking number.
  • Please note that international orders may be liable for customs fees and/or duties. These fees are set by your government and are the responsibility of the buyer. We mark international packages as gifts and put value $15 for low/zero customs duty.

RETURNS/EXCHANGES/LOST ITEMS:

  • Standard items can be returned. Personalized items can not be returned.
  • Customer pays for return shipping.
  • If item is not shipped yet - we return you 100% cost of costume.
  • If item is shipped, once you get it - you send it back to us or forward it in original package to different customer (we give you an address), you send us a receipt with new tracking number, and we return your 100% cost of costume (forward shipping is at your expense).
  • If an item has not been shipped yet you may exchange it to any other available in the store.
  • If item is lost by mail company we return you money or ship another costume. Item is considered lost if not delivered within 50 days from shipping date.

CUSTOM ORDERS - TERMS OF SERVICE 

We take 30% deposit for fursuit commissions. In case you do not pick up your item we may return deposit after your item has been sold in our store.