FAQ

oxozoneinfo@gmail.com

+380 504426659, +420 722466392

DO YOU HAVE PRODUCT REVIEWS? 

Here are our product reviews from Etsy store. and kids fursuit gallery (pictures were provided by clients). 

WHAT TYPE OF SIZE CHART DO YOU USE?

We measure our fursuit heads by height of user (height influences eye level, distance between eyes and proportions (size of a head relative to body). Our kid head bases are 75 cm circumference on average. Each product description contains height recommendations. We DO NOT measure kids fursuits by age because kids of the same age from different countries have very different sizes. If you have doubts about size - please contact us.

CAN I WEAR GLASSES WITH YOUR FURSUITS? 

It depends. Most models would fit glasses. Beagle & grey dog - not suitable for glasses.  

HOW DO YOU SHIP YOUR PRODUCTS?

Currently we ship from three locations: USA (stock in PA, carriers - USPS, UPS, delivery time up to 7 working days excluding peak time like Christmas),  Czechia (carrier - Czecka Posta, delivery time 2 weeks on average ) and Ukraine (carrier - DHL Express, delivery time is 8-10 working days). We provide tracking numbers for 100% of shipments. Our items are packaged in cardboard boxes and waterproof plastic bags. Shipping cost for all items except for custom orders is included in product price. 

WHAT IS RETURN & REFUND POLICY?

Our standard items can be returned within 7 days upon receiving if size is not OK, etc. Return address is decided by agreement (we provide US address if purchase is made in US or Canada, EU address if purchase is made in EU). Return shipping is at expense of the customer. Refund is made after item is received and inspected. 

Return of 30% deposit in case of commission is possible after we sell your item.  

WHICH MATERIALS DO YOU USE?

We mainly use high quality furs certified for production of kids toys from Poland and Ukraine, also luxury shag furs made in US. We use special textile paint for the eyes so they are water resistant. 

WHAT ARE CARE INSTRUCTIONS OF YOUR FURSUITS?

Our fursuits are 90% sewed and 10% glued. They may be hand-washed with non-bleach detergent. We recommend to wring them out well as the head base is made of foam inside and the process of drying is shorter in this case. Put the head eyes up so they are not soaked in water. Comb when dry (we use steel brush for pets, but any brush is fine). Most critical part of fursuit during washing are eyes. They are waterproof, so paint is not a concern, but it is important not to bend them. 

DO YOU HAVE OWN PRODUCTION?

We are fursuit makers with 100% in-house production, no outsourcing. Our team consists of professional artists - designers, sculptors, tailors with 10+ years in the industry who pay special attention to quality.