TERMS OF SERVICE

WHAT IS PRODUCTION TIME?

Approximately 80% of fursuits are pre-made and shipped within 1-3 days from US warehouse or Ukraine (production site). Our current lead time for made-to-order fursuits is 3-4 weeks, location of production - Ukraine. 

WHAT IS SHIPPING TIME?

Fursuits from US warehouse are shipped by USPS Standard Mail (4-8 day). Shipping of  fursuits to EU, UK, Australia and other location - please send us an e-mail to check if they are available for these locations and what will be taxes and customs fees.  

Made-to-order fursuits are mainly shipped from Ukraine - delivery to US/Canada 14-21 day, UK - 10-18 days. This time may go up during holiday period (Xmas). 

We provide tracking number for 100% of orders. 

WHAT IS RETURN & REFUND POLICY?

Our standard items can be returned within 15 days upon receiving if size is not OK, etc. Return address is decided by agreement (we provide US warehouse address if purchase is made in US, EU address if purchase is made in EU). Return shipping is at expense of the customer. Refund is made after item is received and inspected. 

Return of 15% deposit in case of commission is possible after we sell your item.