FAQ
OUR CONTACTS:
oneandonlycostumes@gmail.com
Seller-Online LLC
635 Somers ave
Feasterville-Trevose, PA,
United States, 19053
WHY OUR PRICES ARE AFFORDABLE?
We make many copies of STARTER FURSUITS and up to 1-10 copies for LIMITED EDITION FURSUITS. We are fursuit makers since 2015 with 100% in-house production, no outsourcing. Our team consists of professionals - designers, sculptors, tailors with 10+ years in the industry who pay special attention to quality. Please check here our product reviews.
HOW TO DEFINE SUITABLE SIZE?
We measure our fursuit heads by height (height influences eye level, distance between eyes and proportions (size of a head relative to body). Each product description contains head base measurements and height recommendations.
We DO NOT measure kids fursuits by age because kids of the same age from different countries have very different sizes. Additional information about fitting of our fursuit head in kids sizes - in kids fursuit gallery If you have doubts about size - please contact us at: oneandonlycostumes@gmail.com
CAN I WEAR GLASSES WITH YOUR FURSUITS?
It depends. Most models would fit glasses. Beagle & grey dog & labradors & spaniel - not suitable for glasses.
WHAT IS PRODUCTION TIME?
90% of starter fursuits are pre-made and immediately available from US stock
Our current lead time for limite edition fursuits is 3-4 weeks, location of production - Czech Republic and Ukraine.
WHAT IS SHIPPING TIME?
Starter fursuits from US stock are shipped to US and Canada: most orders are sent USPS Priority Mail (2-3 day) or USPS Ground (3-7 days). Shipping of starter fursuits to EU, UK, Australia and other location - please send us an e-mail to check if they are available for these locations.
Limited edition fursuits are shipped from Czech Republic - by Czecka Posta, delivery time to EU countries - up to 7 days, UK - 15 days, USA and Canada - 2-3 weeks. This time may go up during holiday period (Xmas).
From Ukraine - by DHL Express, delivery time is 8-10 working days
WHAT IS RETURN & REFUND POLICY?
Our standard items can be returned within 7 days upon receiving if size is not OK, etc. Return address is decided by agreement (we provide US stock address if purchase is made in US or Canada, EU address if purchase is made in EU). Return shipping is at expense of the customer. Refund is made after item is received and inspected.
Return of 15% deposit in case of commission is possible after we sell your item.
WHICH MATERIALS DO YOU USE?
We mainly use high quality furs certified for production of kids toys from Poland and Ukraine, also luxury shag furs made in US. We use special textile paint for the eyes so they are water resistant.
WHAT ARE CARE INSTRUCTIONS OF YOUR FURSUITS?
Our fursuits are 90% sewed and 10% glued. They may be hand-washed with non-bleach detergent. We recommend to wring them out well as the head base is made of foam inside and the process of drying is shorter in this case. Put the head eyes up so they are not soaked in water. Comb when dry (we use steel brush for pets, but any brush is fine). Most critical part of fursuit during washing are eyes. They are waterproof, so paint is not a concern, but it is important not to bend them.