Please read the following terms in their entirety, as they are the terms you are agreeing to when you check the box that says "I agree to the terms and conditions" before you are able to complete your purchase. These terms are binding.

We manufacture, store and ship our products in different locations. Please read terms relative to your location. 

US (United States)

We keep stock of premade fursuits in the US. For these premades there will be 1-2 days handling + 3-6 days shipping time by USPS (domestic parcel), with tracking, free shipping.

If you are interested in Made to order items, production time is 4-6 weeks, shipping 21 day by Ukrposchta (international parcel), no customs fees, free shipping. We do not accept returns for made-to-order items (general industry practice). 

In case costume is returnable and does not fit, we have return address in US. Refund is made after item is received and inspected by warehouse. You are responsible for defining your size correctly, that is why you pay for return shipping. In case we made a mistake, we pay for return shipping. 

EU (European Union)

We keep stock of premade fursuits in EU. For these premades there will be 1-3 days handling + 5-8 days shipping time by Czech State Post, with tracking, free shipping (no taxes and customs).

If you are interested in Made to order items, production time is 6-8 weeks. Shipping 21 day by Ukrposchta (international parcel), no customs fees (we ship as private parcel), free shipping. There may be cost of declaring in some countries - usually within 10-15 EUR.

We do not accept returns for made-to-order items. In case costume does not fit, we have return address in EU. Refund is made after item is received and inspected. You are responsible for your decision and for defining your size correctly, that is why you pay for return shipping. In case we made a mistake (with size etc), we pay for return shipping. 

UK, Canada, Australia, New Zeland and other countries

!!! ATTENTION We do not accept returns from these countries because there are no designated people in a team dealing with international shipments (we are a small team, and it is very time consuming). Please clarify size and other info by sending your questions to our chat (on every site page) before placing your order.

We ship to these countries from either Ukraine or EU. For premades in EU there will be 1-3 days handling + 14-18 days shipping time by Czech State Post, with tracking, free shipping (no taxes and customs).

For Made to order items, production time is 4-6 weeks, shipping 21 day by Ukrposchta (international parcel), no customs fees, free shipping. 

Cancellations

No problem to cancel within 24 hours. If we have not shipped and have not started production - also no problem. 

Leaving a review

Fursuit is a rare and expensive item for an owner, especially first fursuit. There is a lot of fraud in this area (unfortunately). By sharing your detailed purchase experience (with picture or video) you help other people to make a better decision. Thank you in advance!